Shipping & Return
We aim to provide a seamless shopping experience. Please review the details below to understand our shipping and return procedures.
Shipping Policy
1. Order Processing
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Orders are typically processed within 1-3 business days after the order is placed.
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Processing times may vary during holidays or sales, but we strive to get your order to you as quickly as possible.
2. Shipping Times
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Standard Shipping: Delivery times for standard shipping are typically 7-15 business days depending on your location. Please note that delays may occur due to external factors, such as customs or weather, beyond our control.
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Tracking: You will receive a tracking number via email once your order is shipped, allowing you to monitor your package status.
3. Shipping Cost
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Free Shipping: We offer free shipping on orders with a checkout total of $50 or more.
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Shipping Fee: For orders under $50, a standard shipping fee will apply, calculated at checkout.
4. International Shipping
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We provide international shipping to most countries. Shipping times and costs vary by region, so please check estimated delivery times at checkout.
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International orders may be subject to customs fees, duties, or taxes imposed by the destination country. These charges are the responsibility of the customer.
Return Policy
We want you to love your purchase, but if you are not completely satisfied, we’re here to help.
1. Return Eligibility
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Items are eligible for return if they are unused, undamaged, and in their original packaging.
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Returns must be initiated within 30 days of the purchase date.
2. Return Process
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To initiate a return, please visit our Return Policy page on our website for detailed instructions.
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Once your return request is submitted and approved, you will receive directions on how to proceed with the return.
3. Refunds
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After we receive and inspect the returned item, a refund will be issued to your original payment method within 5-7 business days.
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Please note that original shipping fees (if any) are non-refundable.
4. Exchanges
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We do not offer direct exchanges. If you would like a different item, please initiate a return for the original purchase and place a new order.
5. Non-Returnable Items
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Certain items, such as personal care products and final sale items, are non-returnable due to health and safety reasons. Please refer to individual product descriptions for specific return eligibility.
Customer Support
If you have any questions or need further assistance, feel free to reach out to our support team:
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Email: support@leverage.pk
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Response Time: We respond to inquiries within 24 hours on business days.